Job Description

Non-Emergent Transportation Driver

Chapel Hill, NC

Job Summary

The Non-Emergency Transportation Driver is responsible for the safe, timely, and compassionate transportation of patients to and from medical appointments, therapies, and other designated locations. This role requires a strong commitment to safety, excellent driving skills, and the ability to interact positively and professionally with children and their guardians, ensuring a comfortable and secure transport experience.

Key Responsibilities

• Safely operate a non-CDL vehicle to transport pediatric patients according to scheduled routes and appointments.
• Adhere to all traffic laws, safety regulations, and company policies.
• Conduct pre-trip and post-trip vehicle inspections to ensure cleanliness, safety, and proper working condition.
• Assist patients, as needed, with entering and exiting the vehicle, including securing car seats or booster seats for appropriate age/size.
• Communicate effectively and courteously with patients, guardians, dispatch, and medical staff regarding schedules, delays, or any issues.
• Maintain accurate transportation logs, mileage records, and patient manifests.
• Ensure the vehicle is clean, well-maintained, and equipped with necessary safety items.
• Respond to unexpected situations or emergencies calmly and professionally, following established protocols.
• Protect patient confidentiality and privacy at all times.

Qualifications and Requirements

• High school diploma or GED equivalent.
• Valid state driver's license with a clean driving record (no major violations in the past 3-5 years).
• Minimum of 3 years of professional driving experience.
• Experience working with children and adults in a professional or volunteer capacity is highly preferred.
• Ability to pass a comprehensive background check and drug screening.
• Excellent knowledge of local traffic laws and routes.
• Strong communication and interpersonal skills, especially with children and parents.
• Patience, empathy, and a compassionate demeanor.
• Ability to maintain a strict schedule and manage time effectively.
• Current CPR and First Aid certification is a plus.

Physical Requirements

• Ability to sit for extended periods while driving.
• Ability to safely lift and secure car seats, booster seats, and assist children (up to 50 pounds).
• Ability to safely lift and secure adult patients up to 300 pounds.
• Ability to assist patients with mobility issues, including entry and exit from the vehicle.
• Good vision and hearing (with or without corrective lenses) to operate a vehicle safely.
• Ability to perform routine vehicle checks and light maintenance tasks.

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