Job Description
Purpose:
The Parts Manager oversees the daily operations of the dealership's Parts Department to support customer satisfaction, operational efficiency, inventory accuracy, and profitable parts sales. This role is responsible for maintaining effective department processes, managing inventory, supporting financial performance, and leading department team members. The Parts Manager works closely with internal departments and customers to ensure timely, accurate, and professional parts support while maintaining a safe and organized work environment.
Responsibilities:
- Lead the day-to-day operations of the Parts Department to provide excellent service to internal and external customers.
- Maintain efficient department processes that support inventory accuracy, timely parts availability, and overall customer satisfaction.
- Work toward achieving monthly and annual department goals while operating within established budgets and organizational objectives.
- Develop and implement department marketing initiatives and monitor results to support sales objectives.
- Manage perpetual and annual physical inventory counts and maintain accurate inventory records.
- Process and monitor parts warranty claims, returns, and credits within required timelines.
- Maximize participation in available vendor purchasing and discount programs.
- Recruit, onboard, develop, and retain qualified team members in partnership with dealership leadership.
- Maintain staffing plans, employee development plans, and succession planning tools, including the department depth chart.
- Ensure department tools, equipment, and vehicles are maintained in safe and working condition.
- Support dealership operations by assisting with incoming phone calls and customer inquiries as needed.
- Promote a collaborative, customer-focused, and accountable work environment.
- Perform other duties as assigned to support business operations.
Experience, Education, Skills and Knowledge:
- High school diploma or equivalent required.
- Minimum of three (3) years of experience in dealership Parts Department operations.
- Experience leading or coordinating the work of a parts team is preferred.
- Experience with dealership parts inventory management systems is preferred.
- Working knowledge of Microsoft Office applications and internet-based business systems.
- Knowledge of dealership parts operations, inventory control, warranty processing, and purchasing practices.
- Basic understanding of financial concepts related to inventory, sales, expenses, budgeting, and departmental performance.
- Ability to analyze operational reports and use data to support sound business decisions.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
- Excellent verbal communication and interpersonal skills, with the ability to communicate effectively one-on-one and in group settings.
- Strong customer service skills with the ability to build positive relationships with customers, vendors, and coworkers.
- Ability to work collaboratively across departments to support dealership operations.
- Demonstrated attention to detail and commitment to inventory accuracy and process improvement.
- Proficiency using computers and standard business software to complete daily work.
- Regularly sit, stand, walk, and move throughout the dealership.
- Frequently use a computer, keyboard, mouse, and telephone.
- Frequently communicate with customers, vendors, and employees.
- Occasionally bend, reach, stoop, and move inventory.
- Lift and move materials weighing up to 75 pounds, with or without reasonable accommodation, when required by the position.
Disclaimer This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Responsibilities may change based on business needs. Employees may be required to perform other job-related duties as assigned.
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